What a Truly Productive Open Office Looks Like

Every employee at Coast Capital Savings' new Help Headquarters in Surrey, B.C. sits at a regular workstation—including CEO Don Coulter. Why it works

Written by Michael McCullough

Following a series of mergers that made it Canada’s largest credit union by membership—it serves more than half a million members in B.C.’s Lower Mainland and on Vancouver Island—Coast Capital Savings found itself torn between two cramped head offices.

With the help of business furniture company Steelcase, it embarked on a consultation and design process to create a new home that addressed sticky issues raised by employees (everything from inconvenient parking to bad microwave smells). This project culminated last fall in 625 employees moving into the financial institution’s new Help Headquarters in a distinctively angular building in Surrey, B.C.

Coast Capital CEO Don Coulter gave us a tour of his company’s new space:

(Photos by Lucas Finlay)

This article is from the March 2016 issue of Canadian Business. Subscribe now!


What do you think of Coast Capital Savings’ setup? Let us know by commenting below.

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