Highlights of the Obama administration’s update Sunday on the status of HealthCare.gov, the website that people in 36 states were supposed to use beginning on Oct. 1 to sign up for new health insurance coverage. After much work on the troubled site, the government claimed in a new report:
System: Site supports 50,000 concurrent users; users spend an average of 20 minutes to 30 minutes on the site; based on usage trends, the site will support more than 800,000 consumer visits per day.
Site capacity: “Stable at its intended level.”
Performance: Activity levels show the site is “working for consumers.”
Response time: Average system response time is lower than a second.
Error rate: Consistently below 1 per cent, down from 6 per cent earlier this fall.
System stability: Hardware upgrades and software fixes to keep the website up and running more than 90 per cent of the time.
Rapid response team: 24/7 monitoring and operations centre and team in place to watch system performance and to respond to glitches and unplanned downtimes.
Software fixes: More than 400 bug fixes and software improvements have been made.
Hardware upgrades: Improvements increased some capabilities fivefold.